Thank you for choosing examlee. This Return and Refund Policy outlines the terms and conditions regarding returns and refunds for our digital coaching services. Please read this policy carefully before making a purchase. By using our services through our website, Instagram, Facebook, Youtube or  any other source through which our services can be availed, you agree to the terms outlined below.

Returns: We do not accept returns or exchanges for our digital coaching services. As our services are delivered electronically, there are no physical products to be returned. We encourage you to thoroughly review our service descriptions, testimonials, and sample materials before making a purchase to ensure that our services meet your specific needs and expectations.

Refunds: We strive to provide a high-quality learning experience and are committed to your satisfaction. In the unlikely event that we are unable to deliver the promised services, you may be eligible for a refund. Refunds are considered on a case-by-case basis and subject to the following conditions:
Inability to Provide Services: If we are unable to provide the coaching services as described on our website due to unforeseen circumstances, technical issues, or any other valid reasons, you may request a refund. We will review the circumstances and determine the eligibility for a refund at our discretion.

Refund Request Process: If you believe you are eligible for a refund, please follow the steps below:
a. Contact our Customer Support: Send an email to our customer support team at contact@examlee.com within one week of the incident or issue that led to the refund request. Please provide detailed information about the problem and include any relevant supporting documentation.
b. Review and Evaluation: We will carefully review your refund request and investigate the issue. We may request additional information or clarification if needed to assess the situation adequately.
c. Refund Decision: Once we have completed our evaluation, we will notify you of our decision regarding the refund request. If approved, we will initiate the refund process within a reasonable timeframe.

Refund Processing:
a. Payment Method: Refunds will be processed using the original payment method used for the purchase. Please note that the refund may take some time to appear in your account, depending on your bank or payment processor.
b. Partial Refunds: In some cases, a partial refund may be issued if only a portion of the services was not provided as promised. The amount of the partial refund will be determined based on the specific circumstances.

Non-Refundable Situations: The following situations are not eligible for a refund:
Change of mind or personal reasons unrelated to our ability to provide the services.
Failure to meet the desired test scores in exams such as IELTS, PTE, or CELPIP, as exam outcomes depend on various factors beyond our control.

• Please note that this Return and Refund Policy applies solely to our digital coaching services and does not cover any third-party products or services that may be recommended or linked on our website.
• We reserve the right to update or modify this Return and Refund Policy at any time, and any changes will be effective immediately upon posting on our website (Links will be shared on all related social media platforms).
• By using our services through our website or any other social media (Instagram, Facebook, Youtube), you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Return and Refund Policy.